Terms & Conditions

Payment Terms and Policies

• Payment Authorization and Consent By entering into a service agreement with CyberMark, the Client authorizes CyberMark to charge the payment method on file for all recurring service fees, one-time project fees, advertising budgets, applicable surcharges, reactivation fees, taxes, and any other charges specified in this agreement or the associated service scope. This authorization remains in effect until services are formally canceled and all outstanding balances are paid in full.
• Types of Fees and Billing Models
  • Recurring Services: Subscription-based digital marketing, website maintenance, and software access are billed monthly, unless otherwise specified in writing.
  • One-Time Projects: For custom projects (e.g., new website builds), a 50% deposit is due before work begins. The remaining 50% is due prior to launch or final delivery.
  • Advertising Investment: Paid advertising services require a pre-approved monthly budget. CyberMark manages and allocates funds in accordance with the agreed-upon media plan.
  • Minimum Commitments: Some services may include a minimum term. Early cancellation will trigger immediate billing of any remaining minimum-term balance.Note: Management fees are billed monthly, 30 days from initial payment. For example, if service begins on January 10, billing recurs on the 10th of each month.
• Payment Terms
  • Due Upon Receipt: All invoices are due upon delivery unless otherwise stated.
  • Recurring Billing: Charges are billed on the same calendar day each month, based on the initial invoice date.
  • Accepted Payment Methods: CyberMark accepts credit cards, ACH transfers, and any additional methods listed on its website.
  • Active Payment Method Required: Clients must maintain a valid payment method on file to avoid service interruptions or termination.
• Late Payments and Nonpayment If payment is not received on time, the following actions will apply:
  • Late Fee: 10% of the total invoice amount is added for each 5-day period past due.
  • Suspension: Services will be suspended if full payment is not received within 15 days of the due date.
  • Termination: CyberMark reserves the right to terminate services permanently for nonpayment, poor conduct, or repeated violations.
  • Collections: Unpaid balances may be referred to collections after 30 days. The Client will be liable for all recovery costs, including legal and administrative fees.
• Failed Payment Attempts If your payment method fails, the following schedule applies:

  Attempt	Timing	Fee	Action
  1st	On due date	$0	Email sent
  2nd	3 days later	$50	Email reminder sent
  3rd	8 days later	$75	Final reminder sent
  4th	15 days later	$150	Account canceled, all services and data removed

  After the fourth failed attempt, your account will be terminated, and all associated data, websites, and advertising assets will be permanently deleted.
• Cancellations, Refunds, and Reactivations
  • Cancellation Notice: Written notice must be submitted 30 days prior to your next billing cycle. (Example: Submit on March 16 → services end April 16.)
  • No Refunds: All payments are non-refundable, including partial months or unused services, unless otherwise stated in your signed agreement.
  • Final Billing: After cancellation, the final invoice may include any outstanding charges up to the cancellation effective date.
  • Reactivation Fee: If services are paused or canceled, a flat reactivation fee equal to one month of service will apply. Reactivation is subject to availability.
• Charge Disputes Clients must attempt to resolve any billing concerns directly with CyberMark before initiating a chargeback. Failure to do so will result in:
  • Immediate service termination
  • A $250 chargeback fee, covering merchant and admin costs
  • Account access restricted until the original balance and chargeback fee are resolved
  CyberMark may refuse to reinstate services or continue working with clients who bypass this resolution process.   Credits and Expiration
  • Credits issued to the Client must be used within one (1) year.
  • Credits cannot be converted to cash or transferred to other clients.