Last Updated: May 13, 2025
Definitions
- Advertising Campaign, which shall be provided to CyberMark before the campaign becomes active. CyberMark will utilize the payment method in Subscriber’s account for all Advertising Investment(s).
- “Advertising Tier”: A CyberMark advertising tier selected by You, which consists of at least one (1) paid digital marketing campaign utilizing CyberMark’s Paid Advertising Platform to market You, managed as determined by CyberMark and/or Our Technology.
- “Authorized User(s)”: Any Subscriber-authorized User who is using the Products and Services.
- “Confidential Information”: Non-public or proprietary information about the disclosing Party’s business, which is disclosed in tangible form and identified as confidential at the time of disclosure, or disclosed in non-tangible form that is unambiguously identified as confidential.
- “Host”, “Hosting” or “Hosted”: The Website created under this Agreement and hosted on CyberMark’s servers, allowing visitors to access it via the internet.
- “Launch”: The date when the Website is first publicly accessible online after CyberMark’s receipt of Subscriber’s approval thereof.
- “Location”: Subscriber’s physical business address(es).
- “Permitted Third Party”: An individual or entity under contract with Subscriber who needs access to the Products and Services as part of its relationship with Subscriber, and who is not CyberMark’s competitor.
- “Personal Data”: Any information related to an identified or identifiable natural person (e.g., name, location, identification number, or other factors specific to a person’s identity).
- “Products and Services”: The recited products and services set out in the Sales Order that Subscriber will receive during the Term.
- “Professional Stock Photography”: Images from designated CyberMark licensed affiliates used to Customize Graphic Design; Subscriber is responsible for acquiring licenses for other page-specific images or content.
- “CyberMark Marketing Pages”: Any proprietary landing page and associated content, technology, design, and systems used by CyberMark, including those used to create, deliver, maintain, update, and/or analyze paid media campaigns under this Agreement.
- “CyberMark Privacy Policy”: The privacy policy maintained at cybermark.com/privacy-policy, as updated from time to time.
- “CyberMark Website Content”: The most recent version of all static content and imagery on the Website, excluding Technology, as determined by CyberMark.
- “Services”: The recited classification of services that Subscriber provides to end-users.
- “Subscription”: All active subscriptions of applicable CyberMark Products and Services that Subscriber has, which may use Technology, including the CyberMark Platform.
- “Subscription Term”: The total duration of all Subscriptions for Products and Services, as stated in all Sales Orders, and modified by any applicable extension or early termination.
- “Taxes”: Any local, state, provincial, federal, or foreign taxes or fees arising from this Agreement.
- “Term”: The current Subscription term.
- “Third-Party Product(s)”: Any product or service not developed by CyberMark that enhances, manipulates, or integrates with the Products and Services or Subscriber Data.
- “User”: (i) Subscriber; (ii) an authorized employee of Subscriber; or (iii) an authorized third-party of Subscriber.
- “Website”: A Hosted responsive website utilizing a Website Structural Layout, developed, Customized, and/or managed by CyberMark for Subscriber during the Term.
Welcome to CyberMark
- About CyberMark Welcome to CyberMark! We are a Phoenix-based digital marketing agency with over 30 years of experience helping businesses grow online. Our expertise includes SEO, paid advertising, social media marketing, website development, hosting, and email services. We focus on delivering measurable results through data-driven strategies.
- Purpose of These Terms These Terms & Conditions outline the agreement between you (the Client) and CyberMark regarding our digital marketing services, software tools, and subscriptions. They define what you can expect from us, your responsibilities, payment terms, and policies on cancellations, privacy, and disputes.
- Acceptance of These Terms By signing up for our services—whether through a subscription, a one-time project, or by using our software and tools—you agree to comply with these Terms & Conditions. If you do not agree, you should not use our services. Continued use of CyberMark’s services, software, or platform after any updates to these Terms constitutes acceptance of the latest version. We recommend reviewing these Terms periodically.
What We Do
CyberMark provides a range of digital marketing services and software solutions to help businesses grow their online presence. Our services include:-
Digital Marketing Services We offer comprehensive digital marketing strategies, including:
- Search Engine Optimization (SEO): Improving website visibility in search engines.
- Paid Advertising (PPC & Social Ads): Running targeted ad campaigns on platforms like Google, Facebook, and Instagram.
- Social Media Marketing: Content creation, scheduling, and audience engagement.
- Content Marketing: Blog writing, landing pages, and website copy.
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Website Development & Hosting We design, build, and maintain professional websites tailored to your business goals. This includes:
- Custom Website Development
- Website Hosting & Maintenance
- Security Updates & Performance Optimization
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Software & Tools CyberMark offers proprietary software tools to help manage your digital marketing efforts, including:
- Marketing Dashboards
- Lead Tracking & Analytics
- SEO & Content Optimization Tools
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Delivery & Timeline Expectations Service timelines vary based on project scope and client responsiveness.
- Website Development: Timelines depend on the complexity and client feedback.
- Marketing Campaigns: Setup typically takes 7-14 days.
- Software Access: Immediate access upon subscription, subject to onboarding. Note: While we strive to meet deadlines, delivery times may be impacted by unforeseen circumstances, including delays in receiving required client deliverables.
Payment Terms and Policies
This section outlines CyberMark’s payment structure, service fees, billing terms, late payment consequences, refunds, cancellations, and client responsibilities.- Payment Authorization and Consent By entering into a service agreement with CyberMark, the Client authorizes CyberMark to charge the payment method on file for all recurring service fees, one-time project fees, advertising budgets, applicable surcharges, reactivation fees, taxes, and any other charges specified in this agreement or the associated service scope. This authorization remains in effect until services are formally canceled and all outstanding balances are paid in full.
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Types of Fees and Billing Models
- Recurring Services: Subscription-based digital marketing, website maintenance, and software access are billed monthly, unless otherwise specified in writing.
- One-Time Projects: For custom projects (e.g., new website builds), a 50% deposit is due before work begins. The remaining 50% is due prior to launch or final delivery.
- Advertising Investment: Paid advertising services require a pre-approved monthly budget. CyberMark manages and allocates funds in accordance with the agreed-upon media plan.
- Minimum Commitments: Some services may include a minimum term. Early cancellation will trigger immediate billing of any remaining minimum-term balance.Note: Management fees are billed monthly, 30 days from initial payment. For example, if service begins on January 10, billing recurs on the 10th of each month.
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Payment Terms
- Due Upon Receipt: All invoices are due upon delivery unless otherwise stated.
- Recurring Billing: Charges are billed on the same calendar day each month, based on the initial invoice date.
- Accepted Payment Methods: CyberMark accepts credit cards, ACH transfers, and any additional methods listed on its website.
- Active Payment Method Required: Clients must maintain a valid payment method on file to avoid service interruptions or termination.
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Late Payments and Nonpayment If payment is not received on time, the following actions will apply:
- Late Fee: 10% of the total invoice amount is added for each 5-day period past due.
- Suspension: Services will be suspended if full payment is not received within 15 days of the due date.
- Termination: CyberMark reserves the right to terminate services permanently for nonpayment, poor conduct, or repeated violations.
- Collections: Unpaid balances may be referred to collections after 30 days. The Client will be liable for all recovery costs, including legal and administrative fees.
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Failed Payment Attempts If your payment method fails, the following schedule applies:
Attempt Timing Fee Action 1st On due date $0 Email sent 2nd 3 days later $50 Email reminder sent 3rd 8 days later $75 Final reminder sent 4th 15 days later $150 Account canceled, all services and data removed -
Cancellations, Refunds, and Reactivations
- Cancellation Notice: Written notice must be submitted 30 days prior to your next billing cycle. (Example: Submit on March 16 → services end April 16.)
- No Refunds: All payments are non-refundable, including partial months or unused services, unless otherwise stated in your signed agreement.
- Final Billing: After cancellation, the final invoice may include any outstanding charges up to the cancellation effective date.
- Reactivation Fee: If services are paused or canceled, a flat reactivation fee equal to one month of service will apply. Reactivation is subject to availability.
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Charge Disputes Clients must attempt to resolve any billing concerns directly with CyberMark before initiating a chargeback. Failure to do so will result in:
- Immediate service termination
- A $250 chargeback fee, covering merchant and admin costs
- Account access restricted until the original balance and chargeback fee are resolved
- Credits issued to the Client must be used within one (1) year.
- Credits cannot be converted to cash or transferred to other clients.
Using Our Software
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Access and Permissions
- Account Creation: CyberMark employees create accounts for clients and send an activation email.
- Client Responsibility: It is the client’s responsibility to activate their account upon receiving the activation email. CyberMark does not send reminders.
- Authorized Users: Only the Client and designated team members may access the software. Clients are responsible for all activity under their account.
- User Roles & Restrictions: Access levels may vary depending on the subscription or service plan. CyberMark reserves the right to restrict or modify permissions as needed.
- Security Responsibility: Clients must keep login credentials confidential and report any unauthorized access immediately.
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Restrictions on Use Clients agree not to:
- Modify, copy, distribute, or reverse-engineer any CyberMark software, platform, or proprietary technology.
- Share login credentials with unauthorized users or allow competitors to access the platform.
- Use the software for illegal, unethical, or unauthorized activities, including spamming, hacking, or violating third-party rights.
- Exceed fair use limitations, including excessive API calls, storage, or bandwidth beyond what is outlined in the Client’s subscription.
- Interfere with system operations, introduce malware, or attempt to exploit vulnerabilities in CyberMark’s software.CyberMark reserves the right to suspend or terminate access if a Client violates these restrictions.
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Website Software Updates and Support
- Automatic Updates: CyberMark may roll out periodic updates, including security patches, bug fixes, and feature enhancements.
- Downtime & Maintenance: Scheduled maintenance may result in temporary service disruptions. Clients will receive advance notice for major updates or downtime when possible.
- Support Services: Support is available through email, chat, or the client portal.
- Feature Modifications: CyberMark may modify, add, or remove features at its discretion. Major feature removals will include a 30-day notice to Clients.
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Data Storage and Retention
- Client Data: Any data uploaded, stored, or processed using CyberMark’s software belongs to the Client.
- Retention Policy: CyberMark may delete inactive accounts and associated data 30 days after subscription termination unless otherwise agreed upon.
- Data Security: CyberMark follows industry-standard security practices to protect client data but does not guarantee absolute security.
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Third-Party Integrations
- External Tools: Clients may integrate CyberMark’s software with third-party platforms (e.g., CRM, payment processors, analytics tools).
- Limited Liability: CyberMark is not responsible for third-party software malfunctions, data loss, or breaches resulting from integrations.
Who Owns What
This section clarifies the ownership rights of content, data, and intellectual property related to CyberMark’s services.-
Ownership of Our Work
- CyberMark retains ownership of all proprietary software, tools, templates, marketing strategies, and intellectual property used to deliver services.
- Clients are granted a limited, non-exclusive, non-transferable license to use CyberMark’s software and services during an active subscription.
- Custom work (e.g., website development, branding assets) may be transferred to the Client upon full payment, as specified in the service agreement.
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Use of Your Materials
- Clients retain full ownership of any content, images, trademarks, or data they provide to CyberMark for use in marketing or website development.
- By providing these materials, the Client grants CyberMark a non-exclusive, worldwide license to use, modify, and display them as necessary to deliver services.Clients must ensure they have the right to use and share all content provided. CyberMark is not liable for any copyright or trademark infringements related to client-provided materials.
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Rights After Projects End
- Subscription-Based Services: Upon cancellation or termination, Clients lose access to CyberMark’s proprietary software and tools, including any CyberMark-hosted services.Custom Website Development: If a website is built by CyberMark, ownership of the website transfers to the Client only after full payment is received. However:
- CyberMark retains ownership of proprietary tools, plugins, and technology used within the website.
- If CyberMark hosts the website, hosting services will be discontinued upon cancellation unless otherwise agreed.
- Marketing Campaigns & Strategies: CyberMark retains all rights to ad strategies, targeting data, and proprietary optimization techniques used in campaigns. Clients do not have ownership or access to CyberMark’s internal advertising methods, bidding strategies, or technology.
- Subscription-Based Services: Upon cancellation or termination, Clients lose access to CyberMark’s proprietary software and tools, including any CyberMark-hosted services.Custom Website Development: If a website is built by CyberMark, ownership of the website transfers to the Client only after full payment is received. However:
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Client Responsibilities Regarding Ownership
- Clients must maintain copies of their own content and data, as CyberMark is not responsible for archiving materials after service termination.
- Clients may not resell, redistribute, or repurpose CyberMark’s proprietary assets without written permission.
Keeping Things Private
This section explains how CyberMark handles confidential information, data privacy, and circumstances under which information may be shared.-
Confidential Information We Protect
- Both CyberMark and the Client agree to protect each other’s confidential information shared during working together.
- Confidential Information includes (but is not limited to):
- Business strategies, marketing plans, trade secrets, pricing, and proprietary software.
- Client data, customer lists, analytics, and advertising performance details.
- Any non-public materials designated as confidential by either party.
- Confidential Information does not include information that:
- Becomes publicly available without breach of this agreement.
- Was already lawfully known by the receiving party.
- Is independently developed without reliance on the disclosed information.
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Exceptions for Sharing Information CyberMark may disclose Confidential Information only under the following circumstances:
- Legal Requirements: If required by law, court order, or regulatory authority.
- Third-Party Service Providers: If they use a trusted partner to help deliver services (e.g., hosting providers, advertising platforms, analytics tools), provided they agree to maintain confidentiality.
- Consent: If the Client gives explicit permission to share certain information.CyberMark will never sell or share client data with unrelated third parties for marketing or commercial gain.
Your Data and Us
This section outlines how CyberMark collects, uses, stores, and secures your data, including your rights to access, manage, and request deletion of your information.-
Data We Collect We collect the following categories of data to deliver, support, and improve our services:
- Client-Provided Data
- Business details (e.g., name, contact info, branding assets)
- Login credentials you share for platforms (e.g., CMS, domain registrar, ad accounts)
- Uploaded marketing materials and customer data
- Content submitted through support requests, forms, or email
- Usage and Platform Interaction Data
- Login records, dashboard activity, feature interactions
- IP address, browser type, device identifiers, and general geolocation
- Campaign performance metrics and reporting
- Third-Party Integrations
- Data obtained via API from external platforms you authorize (e.g., Google Ads, Facebook Ads, HubSpot, Salesforce, etc.)
- Performance data, leads, and reporting metrics synced with our systems
- Tracking and Web Analytics Data
- When you use or request a CyberMark-built website or landing page, we may embed tracking technologies (e.g., cookies, Facebook Pixel, Google Analytics, Hotjar) that collect:
- Visitor behavior and session recordings
- Form engagement and conversions
- Device and browser metadata
- Retargeting and ad engagement dataWe collect only the data necessary to provide and optimize your services, improve user experience, and report on campaign performance.
- When you use or request a CyberMark-built website or landing page, we may embed tracking technologies (e.g., cookies, Facebook Pixel, Google Analytics, Hotjar) that collect:
- Client-Provided Data
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How We Use Your Data CyberMark uses your data for the following purposes:
- Delivering services outlined in your contract or project scope
- Providing performance analytics and reporting
- Managing billing, invoicing, and client communications
- Personalizing support and improving platform features
- Ensuring security and legal complianceWe do not sell or share your data with third parties for unrelated purposes. Data is only shared with vendors or platforms necessary to fulfill contracted services (e.g., hosting providers, ad platforms, CRM integrations).
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Security Measures CyberMark follows industry-standard protocols to protect your data:
- Encryption of sensitive information during transmission and storage
- Access controls restricting data visibility to only authorized staff
- Ongoing monitoring and audits to detect unauthorized access or vulnerabilitiesClient Responsibility: You are responsible for safeguarding passwords and maintaining access security to your connected platforms. CyberMark is not liable for breaches caused by weak credentials or unauthorized sharing of login details by your team.
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Your Rights and Control You retain ownership of your data and have full control over how it is managed:
- Access and Correction: You may request access to your data and correct inaccuracies at any time.
- Export: You may request a structured export of your data. Administrative fees may apply for labor-intensive data retrieval.
- Deletion Requests: You may request deletion of your stored data unless retention is required for legal or operational reasons.
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Data Retention Policy
- Active Clients: Your data is retained for the duration of your account.
- Terminated Accounts: We reserve the right to delete stored data 90 days after service termination, unless otherwise stated in your agreement or required by law.
- Inactive Website Data: If you discontinue hosting or website management with us, we may permanently delete site backups, credentials, or form data unless explicitly requested otherwise.
- International Data Compliance CyberMark primarily operates in the United States, but we take reasonable steps to comply with applicable data protection laws (e.g., GDPR, CCPA) where relevant. Clients are responsible for ensuring their use of our services (e.g., collecting leads or using tracking tools) complies with local privacy laws applicable to their business.
Working with Other Tools
This section explains how CyberMark’s services interact with third-party platforms and the limits of CyberMark’s responsibility regarding integrations.-
Links to Third-Party Platforms
- CyberMark’s services may include integrations with third-party platforms (e.g., Google Ads, Facebook, CRM systems, and analytics tools).
- These platforms are governed by their own terms and privacy policies. CyberMark does not control third-party tools and is not responsible for their performance, security, or data handling.
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Our Role in Integrations
- Facilitation, Not Ownership: CyberMark provides integration support but does not own, manage, or guarantee third-party services.
- Data Access: By integrating external tools, you authorize CyberMark to access relevant data only as necessary to deliver services.
- Configuration & Maintenance: CyberMark may assist in setting up third-party integrations but is not responsible for ongoing maintenance unless specified in a service agreement.
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Limits of Our Responsibility CyberMark is not liable for issues caused by third-party tools, including:
- Service disruptions or outages on third-party platforms.
- Changes in functionality or pricing by third-party providers.
- Data breaches or losses caused by third-party integrations.If an integration fails or becomes incompatible, CyberMark may recommend alternatives but is not obligated to provide a replacement solution.
Subscription Plans and Changes
This section explains how Clients can choose, modify, or cancel their subscription plans and what happens when features change.-
Tiers You Can Pick
- CyberMark offers different subscription tiers based on service levels and features.
- Clients select a plan that meets their business needs, and pricing is outlined in their service agreement.
- Some services may only be available in higher-tier plans.
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Adjusting Your Plan
- Upgrades: Clients may upgrade their plan at any time, and changes take effect immediately, with a prorated charge for the current billing cycle.
- Downgrades: Clients may request a downgrade, but changes take effect at the next billing cycle, and some features or services may be removed.
- Cancellation: Clients must submit a 30-day written notice to cancel their subscription (as outlined in Section 11: Ending Our Work Together).
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What Happens If Features Change
- CyberMark may add, remove, or modify features as part of ongoing improvements.
- Clients will receive advance notice (30 days) for major feature removals or pricing changes.
- If a change significantly impacts the Client’s service, they may request plan modifications or cancellation before the change takes effect.
Your Role in This
This section outlines the Client’s responsibilities in working with CyberMark, including content submission, cooperation, and monitoring usage.-
Information and Content You Provide
- Clients must provide accurate, complete, and timely information, including:
- Business details, login credentials, and branding materials.
- Marketing content, such as images, videos, and copy for campaigns.
- Any required approvals to proceed with services.Clients are responsible for ensuring they have rights to all submitted content. CyberMark is not liable for copyright or trademark violations related to client-provided materials.
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Cooperation We Need To ensure successful service delivery, Clients must:
- Respond to requests in a timely manner (e.g., approvals, feedback, required materials).
- Follow CyberMark’s service guidelines and platform terms.
- Provide accurate credentials for integrations, ad accounts, or third-party tools.
- Adhere to project timelines to avoid delays in website development, marketing campaigns, or software implementation.Failure to provide necessary cooperation may result in project delays or additional costs.
- Clients must provide accurate, complete, and timely information, including:
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Monitoring Your Usage
- Clients are responsible for how their accounts and campaigns are used under their managed service.
- Any suspicious activity or unauthorized access should be reported to CyberMark immediately.
- CyberMark monitors system usage to ensure fair use but does not actively review Client-generated content unless required for compliance.
Ending Our Work Together
This section outlines how clients can cancel services, what happens after cancellation, and final billing procedures.-
How to Cancel Services
- Cancellation requests must be sent via email or through the CyberMark client portal.
- Services will remain active until the end of the current billing cycle unless otherwise agreed to, in writing.
- No refunds are issued for unused services or remaining time in a billing cycle unless otherwise stated in a written agreement.
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Wrapping Up Projects
- Subscription-Based Services: Upon cancellation, access to CyberMark’s software, marketing services, and hosted solutions will be revoked at the end of the billing period.
- Website Development: If a custom website was built:
- The website remains CyberMark’s property until all outstanding amounts and agreements are fulfilled.
- If the website is hosted by CyberMark, hosting will be discontinued unless a separate hosting agreement is in place.
- Clients must transfer their website to another hosting provider if they do not continue CyberMark’s hosting services.
- Marketing Campaigns: Ad accounts, analytics data, and campaign optimizations remain the property of CyberMark unless explicitly stated in writing otherwise in the service agreement.
- Website Development: If a custom website was built:
- Subscription-Based Services: Upon cancellation, access to CyberMark’s software, marketing services, and hosted solutions will be revoked at the end of the billing period.
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Final Billing Details
- Any outstanding balances must be paid in full before the cancellation is finalized.
- If a payment method fails at the time of cancellation, CyberMark reserves the right to pursue collection efforts.
- For custom projects, final payments must be received before the transfer of deliverables.
- Late cancellations (submitted less than 30 days before renewal) will result in another billing cycle before services terminate.
- Certain CyberMark services, such as ongoing subscriptions or retainers, may have minimum commitment periods (e.g., six-month minimum terms) outlined in the client’s service agreement or Sales Order.
- If the Client cancels services before the end of the agreed commitment period, the Client is responsible for paying the remaining balance of the contracted term in full.
- Outstanding balances will be invoiced upon cancellation and are due immediately.
- CyberMark reserves the right to withhold deliverables, revoke access, or pursue collection efforts until all outstanding payments are satisfied.
What We Can Promise
This section outlines the limits of CyberMark’s liability, what guarantees we provide, and how disputes are resolved.-
Our Liability Limits
- CyberMark strives to provide high-quality services, but we do not guarantee specific results (e.g., search rankings, ad performance, or lead generation).
- CyberMark is not responsible for:
- Losses due to third-party service failures (e.g., Google Ads, Facebook, hosting providers, form/call tracking).
- Client-provided content that leads to legal or compliance issues.
- Security breaches caused by weak passwords or improper client account management.
- Maximum Liability: If CyberMark is found liable for any claim, our total liability will not exceed the amount paid by the client in the past 3 months for the affected service.
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Your Liability Limits
- Clients agree to use CyberMark’s services responsibly and legally.
- Clients are responsible for:
- Ensuring their website content, ads, and marketing materials comply with laws.
- Paying all due invoices on time to avoid service interruptions.
- Following best security practices for account access and data protection.
- If a Client’s actions cause legal or financial harm to CyberMark, the Client may be held liable for damages.
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Steps to Resolve Issues
- Initial Resolution: Both parties agree to attempt a good-faith resolution within 15 business days from the issue before pursuing legal action.
- Formal Complaints: Clients must submit a written complaint via email with details of the issue.
- Mediation & Arbitration: If an issue cannot be resolved informally, both parties agree to mediation or arbitration before litigation.
Sorting Out Problems
This section outlines how CyberMark handles disputes, legal matters, and the steps both parties should take to resolve conflicts.- Handling Bigger Issues
- If informal resolution is unsuccessful, disputes may proceed as follows:
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Mediation & Arbitration
- Both parties agree to mediate the dispute with a neutral third party before pursuing legal action.
- If mediation fails, disputes will be resolved through binding arbitration.
- Arbitration will take place in Arizona, and each party will be responsible for their own legal costs.
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Legal Jurisdiction
- If a dispute must go to court, both parties agree that all legal proceedings will be handled in Phoenix, AZ under Arizona laws.
- Class action waivers: Clients agree to bring disputes individually and not as part of a class action.
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Limitations on Claims
- Any claims against CyberMark must be filed within ninety (90) days from the date the issue occurred.
- After this period, the Client waives the right to bring a claim.
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Exceptions
- CyberMark may seek immediate legal relief (such as an injunction) if a Client violates:
- CyberMark’s intellectual property rights (e.g., unauthorized use of proprietary software).
- Non-payment or fraudulent use of services.
- CyberMark may seek immediate legal relief (such as an injunction) if a Client violates:
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Mediation & Arbitration
Changes to These Terms
This section explains how and when CyberMark may update these Terms & Conditions and how Clients will be notified of changes.-
Reasons for Updates
- CyberMark may update these Terms & Conditions to:
- Reflect changes in laws or regulations.
- Introduce new services, features, or pricing structures.
- Improve clarity, fairness, or operational efficiency.
- CyberMark may update these Terms & Conditions to:
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Notification of Changes to Terms CyberMark reserves the right to update these Terms and Conditions as needed to reflect service improvements, compliance requirements, or business needs. Changes will fall into one of the following categories:
- Major Changes: For any material updates that significantly affect Client rights, billing, or service obligations, CyberMark will send an email notification to the primary contact on file and/or provide an in-platform announcement. These changes will take effect no sooner than 30 days from the date of notification.
- Minor Changes: Updates that are editorial, clarifying, or do not materially impact the Client’s use of services may be made without prior notice. The updated Terms will be posted on our website and/or platform.
- Client Responsibility: It is the Client’s responsibility to ensure the email address on file is current and to review all changes upon receipt of notice. Continued use of CyberMark’s services after any change goes into effect will constitute acceptance of the revised Terms.
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Impact on Current Clients
- Cancel their services before the change takes effect (standard cancellation policies apply).If a Client disagrees with a major change, they may:
- Request clarification from CyberMark.
- If a Client does not cancel their subscription, the updated Terms will automatically apply to their account moving forward.
- Cancel their services before the change takes effect (standard cancellation policies apply).If a Client disagrees with a major change, they may:
How to Reach Us
This section provides Clients with clear contact methods for questions, support, and dispute resolution.-
Contact Methods Clients can reach CyberMark through the following channels:
- Email: support@cybermark.com
- Phone: 623-889-3380
- Client Portal: Access support and submit requests via cybermark.accelo.com/portal
- Business Hours: Monday – Friday, 8AM – 5PM Phoenix Time
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Submitting Questions or Complaints
- For general inquiries, Clients should contact CyberMark via email or phone during business hours.
- For billing questions, Clients should email billing@cybermark.com with their invoice number and details.
- For technical support, Clients should use the Client Portal or email support@cybermark.com
- For dispute resolution, Clients must submit a written complaint following the process in Section 13: Sorting Out Problems.
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Response Times CyberMark aims to respond within:
- 24-48 business hours for general inquiries and support requests.
- 3-5 business days for billing or account-related issues.
- As soon as possible for urgent matters affecting service functionality.