Managed Services
Expert Support,
On Your Terms
Our Web Managed Services are built for businesses that need steady, reliable support. From quick fixes to big-picture moves, you’ll get priority service, guaranteed response times, and crystal-clear time tracking. This isn’t simple support. It’s a partnership that helps you move faster, smarter, and stronger.
Flexible
Web Managed Service
Our Flexible Web Managed Service Retainers are based on commitment to a set number of support hours per month (2, 5, or 10 hours) over a 12-month period. These retainers allow you to tap into our team’s expertise across multiple disciplines from technical development to SEO to content updates.
Priority Support
Your requests go straight to the front of the line, priority handling guaranteed. No waiting around in the heat. We respond to all submitted requests within one business day, every time.
Dedicated Contact
You’ll have a primary point of contact for streamlined communication—no getting lost in the dust.
Predictable Budgeting
We know things can heat up fast, our flexible hours help you avoid surprise charges. Extra time is billed at at discounted retainer rate.
Rules of Engagement
What’s Included
Your retainer hours can be used for a wide range of services, including:
- One-time website development or enhancements
- Technical troubleshooting and bug fixes
- Copy edits or content updates
- SEO implementation and consulting
- Graphic or layout updates
- Landing page builds
- Analytics insights or performance reviews
- Marketing strategy sessions
If a request exceeds the scope of your remaining hours or requires a standalone project, we’ll notify you with options before proceeding.
How to Submit Requests
- A detailed description of your request
- Supporting materials (screenshots, documents, etc.)
- Desired due date or urgency
Technical Support & Response Times
You’ll get priority service, lightning fast response times, ensuring your business always shines bright.
Standard Technical Support
- Submit requests via email or via your Client Success Portal
- Response within 4 business hours
- Included in your Flexible Web Managed Service Retainer
Emergency Support
- Emergency support is available as an add-on fee to a Web Managed Service Retainer
- For urgent issues (e.g., site outage or major failure)
- Available 24/7/365 with 1-hour response time
Secure Issue Resolution
For technical problems requiring direct server access, we use secure tools such as Remote Desktop Protocol (RDP) to resolve issues safely and efficiently.
Rules of Engagement
We like to keep things clear—no mirages, no maybes. Our retainer based Managed Services are designed to run smooth, with upfront expectations, priority support, and transparent time tracking. Here’s how we partner with you to get the job done, no matter how hot it gets.
What’s Included
Your retainer hours can be used for a wide range of services, including:
- One-time website development or enhancements
- Technical troubleshooting and bug fixes
- Copy edits or content updates
- SEO implementation and consulting
- Graphic or layout updates
- Landing page builds
- Analytics insights or performance reviews
- Marketing strategy sessions
If a request exceeds the scope of your remaining hours or requires a standalone project, we’ll notify you with options before proceeding.
How to Submit Requests
- A detailed description of your request
- Supporting materials (screenshots, documents, etc.)
- Desired due date or urgency
Time Tracking & Transparency
- All time is tracked in 15-minute increments
- Time spent is automatically deducted from your monthly retainer
- You can monitor your used and remaining hours any time via your Client Success Portal
Technical Support & Response Times
You’ll get priority service, lightning fast response times, ensuring your business always shines bright.
Standard Technical Support
- Submit requests via email or via your Client Success Portal
- Response within 4 business hours
- Included in your Flexible Web Managed Service Retainer
Emergency Support
- Emergency support is available as an add-on fee to a Web Managed Service Retainer
- For urgent issues (e.g., site outage or major failure)
- Available 24/7/365 with 1-hour response time
Secure Issue Resolution
For technical problems requiring direct server access, we use secure tools such as Remote Desktop Protocol (RDP) to resolve issues safely and efficiently.
Have questions
Need Support
Whether you’re after a streamlined way to manage your site or want the freedom to get help when you need it, we’re here for it. Reach out to kick off your Flexible Web Managed Service and we’ll show up, boots on and ready to work.